Omnichannel enabled, personalized SLAs, Agent Skill Based Routing and the latest search algorithms; all working together with the objective of finding the best qualified agent in the shortest delay.
Agent Skill based Routing
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Whether working with today's most popular backoffice software or your own custom system our seasoned development team can meet all your busines requirements.
Centcom’s approach is directed to providing an easy transition from existing technology to our award-winning cloud based solution. We’ll design and manage the transition to our system while paying special attention to your current business process.