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Centcom combines low-cost, web-enabled predictive dialing with a feature-rich call center management solution that has proven to increase productivity by up to 300%!


 
 
PossibleNow MembershipPossibleNow Membership
CCDS is pleased to announce its partnership with PossibleNOW, provider of DNCSolution for compliance with US & Canadian Do Not Call laws.
DMA MembershipDMA Membership
CCDS is a listed vendor with the Direct Marketing Association.

The Direct Marketing Association is the leading trade association for organizations that use direct marketing tools and techniques.

New Centcom PortalNew Centcom Portal
CCDS is proud to announce the launch of its new and improved Centcom portal.

With new features and improved searching, reporting and playback capabilities, this portal is a better way to interact with the Centcom dialer service.

What's more, it's available to all Centcom clients at no extra cost!

CCDS in New ZealandCCDS in New Zealand
A New Zealand-based call center chooses Centcom to manage its calling campaigns.

For more information check out the Case Study.

 

Complete Solutions for all your Virtual Call Center Needs!

Whether you call it a predictive dialer, power dialer, collection predictive dialer, predictive phone dialer or telemarketing dialer, we have a predictive dialer system that's perfect for your organization.

Looking for a Predictive Dialer System?
Looking to host your own power/predictive phone dialer? We've got the best in the business. The Centcom solution is the most advanced dialer system on the market, giving you the biggest bang for your dialing buck.
 
Virtual Call Center Solution
Are you unwilling or unable to invest in your own auto dialer? Not to worry. With the Centcom Virtual Call Center (or auto dialer service), you can harness the power and functionality of the most technologically advanced telemarketing dialer without having to invest in, install and maintain one. All you need is a computer with Internet and a phone line, and you'll have instant access to the most advanced dialer.
Predictive Dialing: The Benefits
Our hosted predictive dialer system is much more sophisticated than a power dialer, and it maximizes the agent's talk-time by connecting the agent with a call only once a live voice is detected. This increases agent productivity and lowers staff costs, making a predictive dialer system a must for any serious call center.
 
How much time does a predictive dialer actually save? Here's an example:



       
 
Why Choose a Virtual Call Center?

Not sure whether to host your own predictive dialer system or use a hosted predictive dialer like Centcom? Here are the advantages of using the Centcom hosted predictive dialer:

  • No start-up costs
  • No long distance charges
  • Limited commitment with "Pay-as-you-go" pricing
  • Fully scalable to 1000s of agents
  • No line drops or interference (since we do not use VoIP)
 
Looking for a Collection Predictive Dialer?

Centcom has a proven track record as a collection predictive dialer, and CCDS has been a proud affiliate member of the American Collectors Association for over four years.

CCDS has been supplying organizations with call center solutions since 2001. Our flexibility, reliability and outstanding after-sales support sets us apart from the others.

 
Industries Served

Centcom is the automatic telemarketing/power dialer of choice. It's so flexible and functional our clients use it in a variety of different industries, including:

  • Mortgage
  • Insurance
  • Telemarketing
  • Fundraising
  • Collections
  • Market Research
  • Political Campaigns
  • Community Alerts
  • Non-Profits
 
About Us
Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 280 firms.

CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.

 
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