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From state-of-the-art, web-enabled predictive dialing to third-party verification, CCDS prides itself in providing the industry's most advanced call center management solutions.
   
Looking To Host Your Own Predictive Dialer?

Introducing Beauty and the Beast

The Beast
Designed to support the busiest call centers, the Centcom predictive dialer is a beast. Its dependable, robust and scalable design enables it to work under the toughest conditions.

Want to support hundreds of agents? No problem. Want to double your capacity overnight? Sure thing! Centcom can handle anything you throw at it.

Centcom's powerful engine provides the following functionality:

  • Outbound Predictive Dialing
  • Outbound Messaging with Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD)
  • Power Dialing
  • Auto Dialing

Beauty
With its customizable and user-friendly agent and supervisor interfaces, Centcom enables users to make the most efficient use of their time.

The agent suite provides dynamic scripts with branching and logic, instant messaging, call transferring, conferencing, call monitoring, coaching, recording and playback.

The supervisor suite provides real-time statistics and reports on agent and team performance and campaign performance and penetration. It also allows for real-time monitoring and shadowing of agents.

Features of the Centcom Predictive Dialer

       
 
About Us
Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 280 firms.

CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.

 
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