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From state-of-the-art, web-enabled predictive dialing to third-party verification, CCDS prides itself in providing the industry's most advanced call center management solutions.
   
Predictive Dialing Solutions for Non-Profit Organizations

Solution Summary
At CCDS, we understand that non-profit organizations are constantly searching for ways to “do more with less”. You depend on donations, memberships and your volunteer base to fund your valuable community efforts and maintain your viability. Achieve this and more with Centcom, our virtual dialer service that allows you to control and focus your campaigns without any capital outlay. Benefits of our hosted predictive dialer include:

  • No costly investment in hardware, installation and maintenance 
  • Reaching more contacts with fewer costs, due to increased agent productivity, higher sales and lower staff costs 
  • Flexibility of scale: scaling campaigns to your needs

Solution Details
No Start-up Costs or Investment
The Centcom Virtual Call Center (or auto dialer service) harnesses the power and functionality of the most technologically advanced telemarketing dialer without the need to invest, install and maintain one. All you need is a computer with Internet and a phone line and you'll have instant access to the most advanced dialer. Keep your costs down with:

  • No start-up costs
  • Easy installation
  • No long-distance charges
  • Limited monthly commitment - Our "pay-as-you-go" pricing means that you only pay for  what you use
  • Remote functionality, enabling you to connect from anywhere
  • No line drops or line interference since we do not use VoIP
  • Free support

More Contacts, Fewer Costs
Centcom's hosted predictive dialer boosts the success of your campaigns with increased agent productivity, higher sales and lower staff costs. Routing only successful calls to agents, the predictive dialer allows them to spend less time waiting for calls and more time making sales. Furthermore, the Centcom supervisor and agent modules enable you to plan, manage, track and execute your calling campaigns, with all the functionality and flexibility of a hardware predictive dialer. In practical terms, this results in increased revenues and decreased costs. Features of Centcom’s predictive dialer system that will improve your organization’s bottom line include:

  • Multiple Outbound Campaign Types including Predictive, Non-Predictive and Preview Dialing
  • Outbound Messaging with Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD)
  • Blended Voice Messaging
  • Run Multiple Campaigns Simultaneously
  • Call Queuing for Dropped/Abandoned Calls
  • Automatic Message Delivery on Answering Machine Detection
  • File Blending for Outbound Lists
  • Campaign Scheduler
  • Campaign-Specific "Quota" Setting
  • Message Broadcasting with "Live Transfer" option

Scalability
Grow your organization's fundraising campaigns with CCDS and our hosted predictive dialer services. At CCDS we are committed to quality service and to focusing on your particular needs. That means that whether you have a large or small campaign, you only pay for the services you use. And with our hosted predictive dialing software, you have the ability to quickly and efficiently scale up to hundreds or even thousands of agents without installing additional software.

Contact us today to schedule a demo of Centcom.

       
 
About Us
Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 280 firms.

CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.

 
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