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From state-of-the-art, web-enabled predictive dialing to third-party verification, CCDS prides itself in providing the industry's most advanced call center management solutions.
Centcom Virtual Call Center / Hosted Predictive Dialer

The Centcom Virtual Call Center is a cost-effective predictive dialer system that delivers predictive dialing to your doorstep. With our hosted predictive dialer system, you get all of the features and functionality of the most advanced predictive dialer without having to own and maintain one!

The benefits of using a hosted predictive dialer like the Centcom Virtual Call Center are obvious:

  • No investment in hardware, software or telecommunications required, so you'll free up your budget.
  • Training and support available 24/7 and included with the service.
  • Software upgrades and bugfixes are available regularly and free of charge.
  • Limited commitment - Our monthly "Pay-as-you-go" pricing means you're free to use the system as you like.
  • Fully scalable to thousands of agents with no additional software installation or usage fees.
  • Works with any infrastructure - All you need is a phone line and a computer with an Internet connection, and you'll be dialing within minutes!

The Centcom Virtual Call Center provides all the latest features of a hardware predictive dialer:

  • Predictive Dialing
  • Interactive Voice Response (IVR)
  • Call Blending
  • Real-Time Reporting
  • Digital Recording and Retrieval
  • Remote Connectivity

To find out whether the Centcom Virtual Call Center is right for you, contact us today.

Read More About Centcom Hosted Predictive Dialer

Centcom Predictive Dialer

The Centcom Predictive Dialer system is perfect for organizations looking to invest in their own predictive dialer. The Centcom predictive dialer enables you to increase sales, lower costs and increase profitability by maximizing agent talk-time and productivity.

This state-of-the-art Predictive Dialer has it all:

  • Seamless Predictive Dialing
  • Predictive/Power Dialing and Non-Predictive Dialing
  • Interactive Voice Response (IVR)
  • Recording, Monitoring, Coaching, Conferencing and Instant Messaging
  • Campaign, Agent and Team Reports and Statistics
  • Database Integration

The Centcom predictive dialer system is the ideal choice for any organization that relies on its dialing capabilities.

Read More about the Centcom Predictive Dialer

About Us
Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 280 firms.

CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.

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