Agent Suite

The Centcom agent suite has simple, user-friendly interfaces providing functionality that help agents perform their tasks more effectively. Features include:

  • Customizable interface that appears once a call is connected
  • Dynamically generated scripts with branching and logic
  • Instant messaging with other agents and supervisors
  • Call transferring and conferencing

Supervisor Suite

The supervisor suite has campaign utilities and real-time reporting tools that enable supervisors to create and manage their calling campains. Features include:

  • Campaign Performance & Penetration Statistics and Reporting
  • Agent / Team Performance Statistics and Reporting
  • Agent Monitoring & Shadowing
  • Call Recording and Playback