The Centcom agent suite has simple, user-friendly interfaces providing functionality that help agents perform their tasks more effectively. Features include:

• Customizable interface that appears once a call is connected
• Dynamically generated scripts with branching and logic
• Instant messaging with other agents and supervisors
• Call transferring and conferencing
  

The supervisor suite has campaign utilities and real-time reporting tools that enable supervisors to create and manage their calling campains. Features include:

• Campaign Performance & Penetration Statistics and Reporting
• Agent / Team Performance Statistics and Reporting
• Agent Monitoring & Shadowing
• Call Recording and Playback