" Centcom is a call center solution that combines state-of-the-art predictive dialing software with a host of powerful call management tools. "
Built on over 20 combined years of industry experience, Centcom addresses the needs of organizations frustrated by the overhead and time consumption involved in maintaining multiple management and dialer applications.
The Centcom agent suite offers simple, user-friendly interfaces that maximize functionality, while helping agents perform tasks more effectively. Features include:
Customizable interface that appears when a call is connected
Dynamically generated scripts with branching and logic
Instant messaging with other agents and supervisors
Call transferring and conferencing
Supervisor Suite
The supervisor suite offers campaign utilities and real-time reporting tools that enable supervisors to create and manage their calling campaigns. Features include:
Campaign Performance & Penetration Statistics and Reporting
Agent / Team Performance Statistics and Reporting
Agent Monitoring & Shadowing
Call Recording and Playback
About Us
Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 280 firms.
CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.
1-800-921-CCDS
