Looking to Host your own Predictive Dialer?
Introducing Beauty and The Beast
The Beast
Designed to support the busiest call centers, the Centcom predictive dialer is a beast. Its dependable, robust and scalable design enables it to work under the toughest conditions.
Want to support hundreds of agents? No problem. Want to double your capacity overnight? Sure thing! Centcom can handle anything you throw at it.
Centcom's powerful engine provides the following functionality:
- Outbound Predictive Dialing
- Outbound Messaging with Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Power Dialing
- Auto Dialing
Beauty
With its customizable user-friendly agent and supervisor interfaces, Centcom enables users to make the most efficient use of their time.
The agent module provides dynamic scripts with branching and logic, instant messaging, call transferring and conferencing, call monitoring and coaching and recording and playback.
The supervisor module provides real-time statistics and reports on campaign performance and penetration and agent and team performance. It also provides real-time monitoring of agents and shadowing.