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Services & Solutions

 
From state-of-the-art, web-enabled predictive dialing to third-party verification, CCDS prides itself in providing the industry's most advanced call center management solutions.
   
Agent Suite

The Centcom agent suite offers simple, user-friendly interfaces that maximize functionality, while helping agents perform tasks more effectively. Features include:

  • Customizable interface that appears when a call is connected
  • Dynamically generated scripts with branching and logic
  • Instant messaging with other agents and supervisors
  • Call transferring and conferencing
Supervisor Suite

The supervisor suite offers campaign utilities and real-time reporting tools that enable supervisors to create and manage their calling campaigns. Features include:

  • Campaign Performance & Penetration Statistics and Reporting
  • Agent / Team Performance Statistics and Reporting
  • Agent Monitoring & Shadowing
  • Call Recording and Playback
       
 
About Us
Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 280 firms.

CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.

 
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