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From state-of-the-art, web-enabled predictive dialing to third-party verification, CCDS prides itself in providing the industry's most advanced call center management solutions.
   

Centcom Virtual Call Center

Enjoy all the benefits of a Predictive Dialer without owning one.

Many folks come to us with a dilemma: They'd like to purchase a predictive dialer for their call centers because they have heard about the advantages that a predictive dialer system has over other dialers.

Increased agent productivity, higher sales and lower staff costs are all made possible by a predictive dialer system.

However, once these folks shop around, they realize that these systems don't come cheap. Sizable investments are required for hardware, software, telecommunication lines, training and support. For many small to mid-sized companies, these costs are too much to bear.

That's where the Centcom Virtual Call Center comes in. This hosted predictive dialer system enables you to harness the features and functionality of the most advanced predictive dialer, without requiring any investments or lengthy set-ups. All you need is a phone line and a PC with high-speed Internet, and you're good to go!

Read More about the Features

What is a Hosted Predictive Dialer?

Power and Flexibility Wrapped in Simplicity

A hosted predictive dialer system like Centcom plugs in remotely to your existing phone lines and can be installed within minutes. Our system dials into your phone lines, so you pay no long-distance charges.

Once installed, the Centcom supervisor and agent suites enable you to plan, manage, track and execute your calling campaigns with all the functionality and flexibility of a hardware predictive dialer.

Supervisors manage the calling campaigns through an easy-to-use interface that contains intuitive tools and real-time reports and statistics. Because Centcom is user-programmable, supervisors can build their own reports and interfaces.

Agent interfaces are programmable too, so you can choose which scripts and information fields pop up when a call is connected. A messaging tool enables agents to chat with supervisors or other agents.

Our dedicated support staff is available 24/7 to assist you with any questions, concerns or issues you may have concerning your Virtual Call Center.

The Benefits of a Hosted Predictive Dialer System

Free Yourself and Your Organization

Using a hosted predictive dialer, like the Centcom Virtual Call Center , has a number of advantages over owning a predictive dialer. Chief among them are:

  • No start-up costs
  • Easy installation
  • No long-distance charges
  • Limited monthly commitment - Our "pay-as-you-go" pricing means that you only pay for what you use
  • Scalability to 1000's of agents
  • Remote functionality enables you to connect from anywhere.
  • No line drops or line interference since we do not use VoIP
  • Free support available 24/7

Still not sure which type of predictive dialer system is right for you?

Contact us today to schedule a free demonstration of Centcom.

       
 
About Us
Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 280 firms.

CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.

 
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