Unique needs. Unique service.

CCDS serves the unique needs of telesales organizations with Identacall, an independent Third-Party Verification (TPV) service providing recorded verbal authorization of customer orders.

Identacall is a fully automated utility that enables you to safely and efficiently store and access your company's verbal contracts in one easy-to-access location using automated menus.

Access to your verbal contracts is simple. Using a telephone and your account number and PIN, you can review any verbal contract from any location, 24/7, by entering its unique contract ID number. And, at your discretion, you can supply your customer service agents, issuing banks or any other party access to the customer's order authorization by providing them with the valid account number and PIN.

Identacall provides the following features:

• Recording and playback from any touch tone phone
  
• 24/7 service recording availability
  
• Restart a recording during the progress of a contract without being charged for a new contract
  
• Up to 12 minutes of recording length
  
• A unique system-generated contract ID number for easy and instant retrieval
  
• 100% digital storage of verbal contracts
  
• 120 days "live" storage and 36 months long-term archive
  
• FREE unlimited recording playback (no charge for reviewing previously recorded verbal contracts)
  
• Retrieval of multiple contracts with a single call