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PossibleNow MembershipPossibleNow Membership
CCDS is pleased to announce its partnership with PossibleNOW, provider of DNCSolution for compliance with US & Canadian Do Not Call laws.
DMA MembershipDMA Membership
CCDS is a listed vendor with the Direct Marketing Association.

The Direct Marketing Association is the leading trade association for organizations that use direct marketing tools and techniques.

New Centcom PortalNew Centcom Portal
CCDS is proud to announce the launch of its new and improved Centcom portal.

With new features and improved searching, reporting and playback capabilities, this portal is a better way to interact with the Centcom dialer service.

What's more, it's available to all Centcom clients at no extra cost!

CCDS in New ZealandCCDS in New Zealand
A New Zealand-based call center chooses Centcom to manage its calling campaigns.

For more information check out the Case Study.

 
What is Centcom?

Centcom is a hosted predictive dialer service that gives you the power and flexibility of a predictive dialer without requiring any investments in hardware or software. All you need is a phone line and a computer with an Internet connection, and you're ready to start dialing.

Does Centcom use VOIP?

No. Centcom is 100% PSTN-based. Both, the connection to the call center agent and outbound calls, are made over a traditional telephone network.

What phone number will our clients see when being called through Centcom?

With Centcom, you have the ability to choose the phone number that will be displayed on your clients' caller IDs on a per-campaign basis.

Will I need additional hardware or software to use Centcom?

No. Centcom does not require any additional hardware or software. All you need is a PC with Internet access and a regular phone line (optional).

How fast should my internet connection be?

A dial-up connection is only capable of supporting a single agent, while a standard broadband (cable or DSL) connection can support up to 30 agents. Because it is readily available in most areas and considerably faster, we recommend broadband over dial-up.

Can I still use Centcom if I have a broadband telephone service such as Vonage?

Yes, you can. With VOIP providers, like Vonage, you are assigned a regular 10-digit number for each of your phone lines.

Is there a minimum requirement to open a Centcom account?

Yes. There is a minimum requirement of 4 stations to open an account for outbound service and a minimum of 8 stations for an inbound/call blending solution. In addition, a minimum usage commitment of 50 hours per station per month is required.

Do I need to sign a long-term contract?

No. Centcom is a pay-per-use service, and as such, there are no long-term commitments.

Are there any set-up or monthly fees?

There are no set-up or monthly fees. The only cost to set up your account is your initial purchase of access time, which is based on your account capacity.

Can we dial from multiple locations?

Centcom agents can connect from anywhere, provided there is an Internet connection. This allows for multiple offices or remote agents to dial simultaneously on the same data.

Can I manage my Centcom account over the Web?

Yes, Centcom offers web-based tools that allow you to manage your campaigns, generate reports and automate lead management.

       
 
About Us
Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 280 firms.

CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.

 
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