CCDS AND CENTCOM PAVES THE WAY FOR CALL CENTER

November 11, 2005

Montreal-based businessman Wesley Mendel intended to purchase a predictive dialer for his call center. When he had done his research, the best deal he could find meant an outlay of $50,000 in software, another $15,000 in computer hardware, 20 new phone lines, tripled long distance costs, and the need to hire a day and a night shift computer technician. He was also faced with a month-long wait for the system to be up and running.

His research lead him to CCDS, a predictive dialer supplier. After 15 minutes on the phone with one of their agents, he realized that there was a better solution, Centcom. CCDS' Centcom predictive dialer service provided all the functionality he was seeking, without the high investments.

Within a hour of his call, of contacting them for information on predictive dialers,we had him running a predictive dialer out ofhis office.There were none ofthe previously mentioned expenses,including the expense of a computer technician;since Centcom is a fully managed service, there was no need to hire one.

Not only does CCDS provide the easiest dialer to setup and use,but they also provide the fastest dialer I have ever seen.My agents don’t wait more than five seconds between calls, and my reps always hear the customer pick up the phone and say the full ‘Hello’.

Instead of his lead costs doubling or tripling, this client’s lead costs have actually decreased since his company operated in a manual environment. Moreover, Centcom has increased his productivity by over 300%, and greatly improved his company’s overall efficiency.

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