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Our solutions make our clients smile.
Here's why.
 
PossibleNow MembershipPossibleNow Membership
CCDS is pleased to announce its partnership with PossibleNOW, provider of DNCSolution for compliance with US & Canadian Do Not Call laws.
DMA MembershipDMA Membership
CCDS is a listed vendor with the Direct Marketing Association.

The Direct Marketing Association is the leading trade association for organizations that use direct marketing tools and techniques.

New Centcom PortalNew Centcom Portal
CCDS is proud to announce the launch of its new and improved Centcom portal.

With new features and improved searching, reporting and playback capabilities, this portal is a better way to interact with the Centcom dialer service.

What's more, it's available to all Centcom clients at no extra cost!

CCDS in New ZealandCCDS in New Zealand
A New Zealand-based call center chooses Centcom to manage its calling campaigns.

For more information check out the Case Study.

 
Centcom at Work: ERC Marketing

CCDS AND CENTCOM SAVE CALL
CENTER FROM EXTENDED DOWNTIME

June 30, 2004

David Brizard has no time to waste. Brizard manages a growing call center in Montreal. He loves the fast pace of the industry. In 2003, after a dozen years in the business, he made the move to become a call center operator.

Everything was looking good, until the power dialer he had invested in went down. When he reached for technical support, he reached into thin air. His company was looking at three weeks of down time.
His list-broker referred him to CCDS. Not knowing what to expect, he called. “Within three hours of contact, we were up and running,” says Brizard. He has not been disappointed.

The CCDS Centcom system is very easy and simple to use," he explains. "Our employees love it, we love it. It's cost-effective, and it makes it easy to track sales."

What’s more, working with CCDS is very straightforward. “Billing is easy and convenient,” Brizard says. As for technical support, he hasn’t really needed it; but when he has had a question, the response has been immediate. “Technical support is quick,” he says. “CCDS can access the system right away and see what we see.

According to Brizard, Centcom is “the next-best thing to having your own in house dialer.” Centcom’s double advantage is that it does not cost $70k to start up, and there are no headaches.

“This is the way of the future,” says Brizard. “All call centers will be using this or a similar system.”

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About Us
Since its inception in 2001, Call Center Development Services (CCDS) has provided integrated call center solutions to over 280 firms.

CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.

 
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